Privacy Policy Statement

At Solivarentoq, we prioritize your privacy by processing personal data responsibly. This policy outlines what information we collect, why we collect it, how we protect it, and your rights under South African law.

Information We Collect

We only collect the personal and usage details essential for our services. Below are the types of information gathered during your use of our site.

• Contact details including name, email address, and communication preferences for account setup or support.
• Technical data such as device type, IP address, location, and browser for service optimization and security.
• Usage data relating to feature use, interactions, and platform preferences to improve service delivery.
• Correspondence records from support or feedback, ensuring effective response and audit trail.

How We Use Data

Collected information is handled securely and never sold. We use data to enable, enhance, and protect your experience.

• Reply to your queries, provide account support, or communicate key updates.
• Enable secure login, personalized content, and accurate technical troubleshooting.
• Analyse usage trends for platform improvements and new feature development.
• Meet legal and regulatory requirements under South African law.

Legal Basis for Collection

We process your personal data only with valid legal grounds as per the Protection of Personal Information Act (POPIA).

Consent is obtained before data collection where required. We also process information under legitimate interest (such as fraud prevention), legal obligations, or contractual necessity.

Data Sharing

Your details are kept confidential and only shared in limited ways, always with due safeguards in place.

• With service providers under strict contracts for necessary functions like hosting and customer support.
• Where required by law or valid court request to ensure compliance and lawful conduct.
• For business continuity purposes such as mergers, transfers, or acquisitions, under strict privacy controls.

Data Security

We use technical and organisational measures suited to protect your information against accidental loss, unauthorised access, alteration, or disclosure. Encryption, access controls, and regular reviews form part of our security program to keep data safe on our servers.

Your Rights

You may review, update, or request deletion of your personal data. You have additional rights under POPIA and related South African laws.

• Access the information we hold about you and request corrections as needed.
• Request deletion or restriction of your personal data subject to regulatory obligations.
• Object to specific data uses, such as direct marketing, or withdraw consent at any time.
• Lodge complaints with the Information Regulator if your rights are not upheld.

Cookies and Tracking

We use necessary and analytics cookies to enhance your browsing. Details are covered in our full Cookie Policy—available below.

Cookie Policy Cookie Policy

Contact Us

For privacy enquiries or to exercise your rights, please contact us using the methods provided below. We will respond promptly and treat your request with priority.

Privacy Policy Updates

Policy changes are published on this page. Please review periodically for the latest protections and practices.